No, Most Japanese dealer auctions are not open directly to the general public. Japan Auto Concierge acts as your auction broker and can bid on eligible vehicles on your behalf.
You decide which vehicle you want and your maximum bid. We will never intentionally bid above the maximum amount you have authorized.
Depending on the auction and vehicle location, additional checks may sometimes be possible.
Where available, we can help determine whether further inspection or additional information can be obtained before bidding. However, physical access and inspection options vary between auction houses. Usually an inspection also requires an additional fee depending on location.
Once your bid is successful, we will notify you and provide the next steps for payment.
We then coordinate the necessary procedures for the vehicle, which may include transportation from the auction, documentation, registration or export arrangements depending on where the vehicle is going.
You should only bid when you are prepared to purchase the vehicle.
A successful auction bid is generally considered a commitment to purchase. Cancellation after winning will result in auction cancellation penalties, most deposits are used as the cancellation penalty that must be paid to the auction house.
If you’re uncertain about a vehicle, please speak with us before authorizing the bid.
Yes. We can assist with transporting vehicles from the auction and arranging delivery within Japan.
The cost depends on the auction location, destination and vehicle type. We can provide an estimate based on your specific vehicle and delivery location.
Yes! Our team is happy to help with any questions about finding, bidding on, buying, or shipping a vehicle from Japan.
You can contact us directly via WhatsApp or email, or simply send us a message through the contact form on our website. A member of the JAC team will get back to you and help guide you through the process.
A deposit is required before we place an auction bid on your behalf. This confirms that you are committed to the purchase and allows JAC to bid with confidence, as a successful auction bid creates an obligation to purchase the vehicle.
If you win the vehicle, your deposit will be applied toward the amount due for your purchase.
If you don’t win, your deposit can remain available for bidding on another vehicle. If you decide to stop your search before purchasing a vehicle, you can request the return of your deposit, subject to our terms and any applicable transaction or bank fees.
If a vehicle is successfully purchased on your behalf but you do not complete the purchase, some or all of the deposit may be used to cover cancellation penalties, auction fees, re-listing costs, or other expenses incurred by JAC.
Our deposit system helps protect both JAC and our customers while allowing us to provide access to Japan’s dealer-only vehicle auctions.
